In our effort to create a more inclusive environment with our agents, a platform to acknowledge agent performance and to having a mechanism in which we receive input for jointly shaping our future; the executive board set out some selection criteria for how the RoyalCert Board will be formed. The selection criteria took into consideration the following:
  • Punctuality
  • Trust
  • Quality
  • Quantity
  • Growth
  • Confidence / potential
After careful evaluation we decided that Board of 2020 would consist of HQ, S. Arabia, Kuwait, Korea, Taiwan, Romania and Sri Lanka. This evaluation will again take place in December of each year and members may be changed for the subsequent years.

The two-day board meeting comprised of various discussions and workshops, were HQ presented the current status of the company, industry trends, operational controls and laid the challenges and ambitions that need to be addressed in 2020.

The outcome of these discussions was communicated to all our agents such as the way in which HQ will be more closely involved in the internal audit procedure of each agent. We also discussed on the need of an incentive program for our agents; in which they will have an incentive in introducing new agents from their network. The meeting also gave the board members to interact between themselves which HQ is hoping will create a working environment of synergy where best practices are shared and everyone benefits from.

Finally, we had the opportunity to have our case manager from DaKKS visit our board meeting, which gave a chance for him and the agents to get to know each other and have brief discussions on upcoming changes in accreditation outlook.

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