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Home » Services » Certification » ISO 9001 Quality Management System
ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements. It is the most popular standard in the ISO 9000 series and the only one to which organizations can certify.
ISO 9001 was first published in 1987 by the International Organization for Standardization (ISO), an agency composed of the national standards bodies of more than 160 countries. The current version of ISO 9001 was released in September 2015. The standard uses a high‑level structure common to new management system standards, allowing easier integration with other standards.
ISO 9001:2015 applies to any organization, regardless of size or industry. More than one million organizations from over 160 countries have applied its requirements to their quality management systems. Organizations of all types and sizes find that using ISO 9001 helps them:
Key changes in ISO 9001:2015 include adoption of the Annex SL high‑level structure and updated terminology such as using “products and services” instead of “product.” The new standard emphasizes the identification of needs and expectations of interested parties, production of desired outputs, and general process management. It also introduces. isk‑based thinking in place of previous “preventive action” requirements and removes the mandatory quality manual, though documentation requirements are more explicit.
Using ISO 9001 helps organizations ensure that customers consistently receive high‑quality products and services, leading to satisfied customers, management and employees. Specifically, ISO 9001 helps organizations: