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Meeting the customer needs and sustainable customer satisfaction is our main goal. Therefore, we are looking forward to get your feedback to constantly improve our services. We are listening and responding to your feedback, compliments and complaints.


We would be very happy when you share with us the positive experience you have had with our services. It gives us the opportunity to promote good practices within our organization and if you agree to publish it on our website.


We want to provide you with the best service. However, if you are not satisfied and have any complaints about our services, certification personnel, audit teams, or any other issue please contact us via email

We would like that your email contains the following information to fasten the work process:

Title & Name
Company Name if appropriate
Phone number
Type of feedback: Compliment, Complaint (first complaint or a follow up to a reply you were not satisfied with), Comment
A clear description of the feedback with objective evidences if available

We will:

Acknowledge your complaint within 2 working days
Investigate it and respond with a target of responding within 10 working days
If it is not possible to respond to your issue within 10 working days we will explain why and give you a date by which you can expect a full response
If you are not satisfied with our response, we will inform you about further options

All feedback provided will be recorded within our customer feedback recording system, will be treated confidentially and in line with RoyalCert International Registrars privacy policy.